Lifetime Warranty

Lifetime Warranty Policy
We are committed to providing high-quality products and ensuring 100% customer satisfaction. Please read our warranty policy carefully to understand your rights and responsibilities.

Please note that this warranty applies to products ordered from Official Online Store makesbags.com, amazon.com, tiktok shop. 

Warranty Period
The warranty period is lifetime from the date of purchase.

Warranty Coverage
Manufacturing defects
Zippers that can no longer open or close
Fabric tears making the product unusable
Handles that break off and are no longer usable
This Warranty Does Not Cover
Normal wear and tear or other non-functional changes in the product's appearance
Damage due to misuse, abuse, or improper maintenance
Damage resulting from accidents, natural disasters, or unauthorized modifications
Normal wear and tear

Eligibility for Warranty Service
To qualify for warranty service, you must provide:

Proof of purchase (order ID or order screenshot)
A description of the defect or issue with the product
Photos or videos of the defective product (if applicable)

What We Will Do
If, during the warranty period, your product proves to be defective due to improper materials or workmanship, we will:

Replace the product with a new or refurbished product of equal value, or
Provide a partial refund of the purchase price, at our discretion

How to Request Warranty Service
Contact our Customer Support at makesbags@outlook.com with your proof of purchase and details of the issue. or call & text (718) 312-0512

Our team will review your request and provide further solutions within 1-3 working days.